Frequently Asked Questions | HexClad

FAQ's

Products and Usage

What level of heat should I use?

Our patented HexClad design allows heat to distribute faster and more evenly, which means you can cook at lower temperatures. We recommend that our customers start cooking at lower temperatures and increase if needed. You rarely need to cook on high heat with HexClad.

How should I clean my cookware?

For everyday cleaning, we recommend hand washing with warm soapy water and a soft sponge. While HexClad pots and pans are dishwasher safe, using a dishwasher may cause your cookware to look dull or black over time. Additionally, phosphate-free detergents can etch or even pockmark the surface of the metal.

Our Hybrid pans contain stainless steel, so temporary staining can occur around the rim and on the bottom where the stainless steel is exposed. The staining can be easily removed by using a more abrasive sponge such as steel wool or a stainless scouring pad. NOTE: Take care not to use an abrasive sponge on the pan’s cooking surface.

Remember, HexClad pans perform the best on low to medium heat. Cooking with high temperatures can cause a build up of burnt residue to occur. Don’t worry, this is not uncommon with our pans, and there’s a quick fix. To deep clean your HexClad cookware, soak in warm, soapy water for 10 to 15 minutes and then clean with a soft sponge.

How do I make sure my pans are properly seasoned?

Like most fine cookware, HexClad should be seasoned before its first use. You do not need to season your pans before every use.

Here’s how to season your pans properly:

• Heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan.

• Leave the pan on the heat for 1-2 minutes.

• Now you're ready to cook. Simple as that!

Over the first few weeks of use, your HexClad Hybrid cookware will perform better as it re-seasons from the fats in the food you are cooking. If you’re still experiencing sticking after owning the pans for an extended time, we recommend giving the pan a deep clean with a more abrasive sponge and then re-season the pan.

Will my HexClad pans scratch?

Yes, even a diamond can scratch! Metal spatulas, whisks, spoons, and other metal utensils are fine, but sharp utensils could leave a scratch. If this happens it is only cosmetic, and it will not affect the performance or safety of the cookware.

Which cooktops is HexClad compatible with?

HexClad utilizes a tri-ply, clad style pan. We start with a layer of magnetic stainless steel. This way it not only works on gas and electric stoves but also on newer magnetic induction cooktops.

Next, we have a middle layer of aluminum, which acts as the heating element, providing the pan with nice, even heating. We then sandwich this aluminum layer between one more layer of steel.

What to know when you first get your HexClad delivered?

HexClad Cookware is different than just about any other cookware on the market. Checkout how to get the most out of your new cookware in 4 easy steps here: https://hexclad.com/pages/proper-care-and-use

What type of nonstick coating does HexClad use?

Our cookware products use our proprietary HEXCLAD TerraBond™ ceramic nonstick coating, which is PTFE-free and PFAS-free.

Orders

When will my order ship?

Purchases made on HexClad.com will typically ship within 3-4 business days - sometimes in multiple shipments. Please note that you may not see movement right away once you receive your tracking number. Please allow 1 to 2 business days for the tracking information to be updated.

Will my order arrive in one shipment?

Due to the nature of the items in most orders, you may receive some items in separate shipments. Please note that due to the utilization of different fulfillment warehouses and shipping logistics, these packages may arrive on different days and may sometimes arrive within 2-5 days of one another.

How long will it take for my order to arrive?

New orders placed on Hexclad.com are typically shipped out within 3-4 business days. Please see the shipping times below for the estimated time in transit for each shipping service. To check on the status of an order placed on Hexclad.com, we encourage you to click on the "View your order" button located in your order confirmation email.

Free Shipping: 5-7 business days

Shipping to HI or AK: 2-3 business days

Second Day Air: 2 business days

Next Day Air: 1 business day

How do I register my purchase for warranty coverage?

[Click Here](/content/pages/lifetime-warranty "https://hexclad.com/pages/lifetime-warranty"/index.html) to register your warranty.

How does the welcome offer work?

See details here.

Contact

How can I contact HexClad?

Please email us at info@hexclad.com

Warranty

What does your Lifetime Warranty cover?

Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse, or altering products. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer this warranty is null and void.

Liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer is not liable for any incidental or consequential damages, whether direct or indirect.

How do I file a warranty claim?

To Submit a Warranty Claim, click here

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